After you set up a subscription, you will receive an email confirming your subscription. This email will include a link to access the 'MANAGE SUBSCRIPTIONS' section in your account, where you can manage your future orders, items, and account information.

We will send you an email reminder 5 days before each scheduled subscription order. We will place your subscription orders automatically according to your selected frequency. You will be billed for your subscription order on each scheduled order date.

You will also receive email notifications about other important information related to your subscription account, including when you cancel your subscription and when an order is placed successfully.

We will email you 5 days before your subscription is due to process a preshipment reminder so that any changes that you need to make can be done before the subscription processes.

You can easily modify, delay, change, or cancel your delivery hassle-free in your account.

Yes, by all means. Simply go to Account > MANAGE SUBSCRIPTIONS

Schedule and click Skip to skip this product for 30 days.
If you need a hand, please reach out to our Customer Care team via our 'Chat 💬' on site and they will be happy to help.

Subscription program items that have the same order date, shipping address, and payment method will ship as one order.

If you have more than one subscription item and want the items to ship in the same order, simply visit 'MANAGE SUBSCRIPTIONS' in your account and change the next order dates to be the same. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

If you need to add a product to your subscription simply log into your account, select 'MANAGE SUBSCRIPTIONS', and press ‘ADD A PRODUCT’ at the top right of your subscription screen. 

You can also increase quantities of your products by pressing ‘MANAGE SUBSCRIPTIONS’, selecting the product and amending the quantity, press update and this will be updated/saved in the system.

To update your payment method - go to 'MANAGE SUBSCRIPTIONS' then PAYMENT METHODS, update or add card and save by selecting 'ADD PAYMENT METHOD'.

You can save multiple payment methods with the option to use a different card for a subscription or the same card for all subscriptions.

Please note cards must be registered to the billing address on your subscription.

Yes. In your account, find the 'PAYMENT METHODS' section under 'MANAGE SUBSCRIPTIONS', select 'ADD PAYMENT METHOD' where you can enter further payment information.

Or select the drop down arrow 🔽 next to your current saved payment type, then select edit.

Once you have made your update or edits, you have the flexibility to save multiple payment methods with the option to use a different payment type for a subscription or the same payment type for all subscriptions. You can do this by selecting the option ' MOVE SUBSCRIPTIONS HERE' to a payment type and this then changes the payment information for each one of your subscriptions at once.

Please note that payment types, cards, must be registered to the billing address on your subscription.

Yes, you can change the frequency of your orders to 30, 60 or 90 days. You can also select a specific day of the month for your subscription to process. This can be changed under 'Manage Subscription', then select 'Delivery Schedule'. Selet 'Update' to save.

Yes login to your account, go to 'Order History', or 'Latest Order', select the tracking number to track your order.

To cancel a subscription item, please visit 'MANAGE SUBSCRIPTIONS' within your account select the item and simply click the 'Cancel Subscription' link at the bottom of the subscription details. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've selected a cancel reason and clicked the 'CANCEL SUBSCRIPTION' button, your subscription will be cancelled and no further orders will be placed. You will receive an email notification confirming this action. Please note that if it is within 24 hours of your next scheduled billing date, it is too late for modifications or cancellations to be processed.

Please contact us via Chat 💬 online or at cs@orendainternational.com for assistance.