Privacy policy
Orenda International LLC Privacy Policy
Thank you for visiting Orenda International, LLC and its affiliates (“Orenda”). We at Orenda are committed to protecting the information that you share with us, and explaining how we collect, process, and share that information online.
What information does this Privacy Policy cover?
This Privacy Policy applies to personal information collected on websites, mobile applications, or controlled widgets embedded in communication platforms with a link to this Privacy Policy (“Sites”). It does not apply to any other information collected by Orenda through any other means. This Policy also doesn’t apply to any Sites maintained or operated by other companies or linked to our Sites. By “Personal Information,” we mean information that identifies you personally. It covers how we collect, use, and share that Personal Information as of the date that this Privacy Policy is posted.
You Consent to Transfer Your Personal Information to the United States
Orenda is based in the United States. If you decide to use this Site, your Personal Information may be transferred to the United States and processed according to the terms described in this Privacy Policy. The laws in the United States may not be considered adequate by authorities in your home country. If you prefer not to have your Personal Information transferred to the United States, don’t use this Site. Otherwise, by using this Site, you expressly consent and authorize Orenda to transfer your Personal Information to destinations outside your home country as we see necessary to run our business and process it according to the terms of this Privacy Policy.
What types of Personal Information do we collect about our online visitors?
We receive and store certain types of information from you whenever you interact with our Sites to deliver the products you request from us and help improve your overall experience. For example, like many other websites, we store “cookies” and other web-based files on user devices to get certain types of information when your web browser accesses our Site.
Information You Provide. We generally collect only Personal Information you voluntarily provide to us. We don't require you to give us Personal Information to access certain public areas of our Site. This is true unless you live in a country that defines Personal Information to include network identifiers like your Internet Protocol addresses. For some secure areas of our Site, however, we require you to provide Personal Information when you use specific features. For example, we collect Personal Information from you when you:
Ask to register for an account with us;
Purchase our products at one of our online stores;
Participate in promotions or surveys;
Submit comments, reviews, or other user-generated content;
Connect or interact with us through social networks (e.g., Facebook, Google+, Twitter); and
Request customer or technical support.
This Personal Information, for example, may include your:
Name;
Postal or billing address;
E-mail address;
Telephone or mobile number;
Payment card information;
Location via IP address;
Device being used (for our mobile site); and
Previous shopping history with Orenda.
If you can’t or choose not to provide us with the Personal Information, we reasonably require, we may be unable to provide you with the information or services you have requested.
Information Collected Through Technology. We also obtain information in other ways through technology. Some of this information may be linked to you personally. This information helps our Sites function correctly and supports the work we do to understand the needs of our customers.
Device Information. Depending on the permissions you’ve granted and other factors, we may receive information about your location and your mobile device when you download from our Sites, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, certain player search results, and other personalized content. Examples of the device information we collect include:
Attributes such as the operating system, hardware version, device settings, file and software names, and types, battery and signal strength, and device identifiers.
Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number, and IP address.
Most mobile devices allow you to turn off location services, and we encourage you to contact your device manufacturer for detailed instructions on how to do that.
Payment Information. If you purchase a product on our Site, we will collect payment card information from you, including your name, expiration date, authentication code, and billing address. We will securely transmit this information consistent with payment card industry rules to the appropriate payment facilitators. We may offer you the option to save information about the method and choice of payment on our Site. If you save this payment card information on our Site, you will be able to add, delete, or modify that information at any time using your account settings.
Do we advertise online?
We advertise in a number of ways, including online through managed social media presences and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via our Sites through our advertising service providers. We or our vendors use several common online tracking tools to collect this information, such as browser cookies, web beacons, and other similar technologies. The information we collect includes IP addresses, the number of page visits, pages viewed via our Sites, search engine referrals, browsing activities over time and across other websites following your visit to one of our Sites or applications, and responses to advertisements and promotions on the websites and applications where we advertise.
We also use certain information to:
Present tailored ads, including banner ads and splash ads that appear as you log in or off of your online accounts via our Sites;
Identify new visitors to our Sites;
Recognize returning visitors;
Advertise on other websites and mobile applications not affiliated with us;
Analyze the effectiveness of our advertisements;
Better understand our audience, customers, or other Site visitors; and
Determine whether you might be interested in new products or services.
Respond to your questions, complaints, or reviews of our product or services;
Administer contests, promotions, or surveys;
Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices or offers tailored to you;
Enable our advertisers to provide you with more personalized content and track the effectiveness of certain advertising campaigns;
Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities;
Help us run our business; or
For any other everyday business purposes, such as product development and Site administration.
Controlling Our Tracking Tools. Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features and limit the functionality we can provide when you visit or use our Sites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.
Controlling Online Interest-Based Ads. We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on or through our Sites. This may also include ads served on other companies’ websites. These ads may be based on information collected by third parties or us. For example, your postal code may be used to target an ad for people in your area. These ads may also be based on your activities on our Sites or on third-party websites.
In addition, users may prevent Google’s collection of data generated by your use of the Sites (including your IP address) by downloading and installing a Browser Plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.
How we use and share your Personal Information?
We are a Direct Sales Company and as such, we may provide certain Personal Information to your Orenda Independent Marketing Partners or Upline Sponsor to provide them credit for orders and Preferred Customer enrollments. All Orenda Independent Marketing Partners are required to comply with this Privacy Policy.
Apart from your Orenda Independent Marketing Partner or Upline Sponsor, we do not share your Personal Information with unaffiliated third parties for their own direct marketing purposes. Whatever the purpose may be – whether we share with service providers or other external entities – we only process and share your Personal Information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. When we disclose Personal Information to external entities to perform support services for us, they may access your Personal Information only for the purposes of performing those support services. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources or information we already have. We may also use and disclose certain Personal Information to our corporate affiliates and others for any purpose allowed by law.
Orenda Business Activities. We process and may disclose your Personal Information to others to:
Authorized Service Providers. We use other companies and individuals to perform certain functions on our behalf. Those functions include payment card processors, shipping vendors, call-center support, analyzing or hosting data on cloud-based servers, and other companies that help us improve our products and services. We may disclose your Personal Information to these companies and other individuals performing services in the United States or other locations where Orenda conducts business.
Sale of the Businesses. If we sell all or part of our business, Personal Information may be transferred to the purchaser in connection with that transaction. We will use reasonable efforts to include contractual provisions that require the purchaser to treat your Personal Information consistent with the terms of this Privacy Policy.
Other Disclosures. We may otherwise disclose Personal Information as permitted or required by law when we believe in good faith it is necessary for safety purposes, required for legal reporting, or to protect our legal rights or enforce our Terms of Use or any applicable rules, or to protect the rights of others. We may also disclose Personal Information to our auditors and legal advisors or to respond to a subpoena. We may also aggregate information that we gather about you (e.g., online sales, traffic patterns) and provide these statistics to others in aggregate form.
What choices do you have about the collection, use, and sharing of your Personal Information?
If you signed up to receive marketing communications from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of the message. You can also log in to your account to opt-out and update your marketing preferences anytime. Even after you opt out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. It may take up to 10 days to process your e-mail related requests and up to 30 days for all other marketing-related requests. And even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
What kinds of security measures do we take to safeguard your Personal Information?
The security and confidentiality of your Personal Information matters to us. That’s why we have technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we encrypt payment card information you submit to us using Secure Sockets Layer (“SSL”) technology that helps protect information during transport to our Site. We, along with our providers also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
How can you access, update, or block your Personal Information?
You can update the shipping or billing information, as well as other Personal Information, you provided to us by logging in to the My Evo page and making the appropriate changes or corrections yourself by clicking the edit button next to “Contact Information.” You can also update your newsletter preferences by logging in to the My Account page or contacting us directly at the address below. If you wish to deactivate your account, you may do so by contacting our customer support team at cs@OrendaInternational.com. Once you do so, your account will then be de-activated on a going-forward basis, although certain Personal Information may still be retained in accordance with our Record Retention Policy or to the extent necessary to fulfill our legitimate business needs, comply with applicable law, resolve disputes, and enforce our agreements.
For UK consumers: The Data Protection Act gives you the right to access information held about you by us. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of up to £10 to meet our costs in providing you with details of the information we hold about you.
Minors and Children Under 13
Our Sites are not intended for minors. We do not knowingly collect any Personal Information from children under the age of 13 or knowingly track the use of our Sites by minors.
How can you file a complaint, ask questions, or send us comments about this Privacy Policy?
If you have any questions, have a complaint, or wish to send us comments about this Privacy Policy, e-mail us at cs@OrendaInternational.com or call or write to us. We will investigate your complaint and use reasonable efforts to respond to you as soon as possible.
Our postal address is:
Orenda International LLC
Attn.: Compliance Dept.
6007 S 40th Street, Ste 3
Phoenix, AZ 85042
(480)-889-1001
For California Residents. California Civil Code (section 1798.83) gives Orenda customers who are California residents the right to request certain information about our disclosure of Personal Information to third parties for their own direct marketing purposes. If you wish to make this request, please e-mail, call, or write to us at the address provided above.
How will you know if we amend this Privacy Policy?
We may amend this Privacy Policy at any time. If we make any material change in how we collect, use, disclose, or otherwise process Personal Information, we will prominently post an updated Privacy Policy on our Sites. Any material changes to this Privacy Policy will be effective 10 days after our posting of the updated Privacy Policy. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Policy. If you disagree with our Privacy Policy changes, you may de-activate your account.
Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from orenda-international-llc.myshopify.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we generally collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at cs@orendainternational.com or by mail using the details provided below:
Orenda International®
[Re: Privacy Compliance Officer]
Orenda International, LLC, 6007 S 40th Street, Suite 3, Phoenix, AZ 85042, United States
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.